General Terms and Conditions for Sales, Cancellation and Amendments

Group and Conference Bookings

Article 1 – Booking Confirmation

A booking is only confirmed upon receipt of a 30% deposit. We kindly ask you to send us written confirmation by email.

The following documents and payments are required:

A booking status update at the beginning of each month prior to the group's arrival.
The final rooming list one month before the group's arrival.
The remaining balance must be paid upon the group's departure.

Cancellation Conditions

In the event of cancellation:

More than 90 days before the scheduled arrival date: the deposit paid will be refunded.
Between 90 and 45 days before arrival: 50% of the original booking amount will be charged.
Between 45 and 30 days before arrival: 70% of the original booking amount will be charged.
Between 30 and 15 days before arrival: 80% of the original booking amount will be charged.
From 15 days before arrival up to and including no-show: 100% of the original booking amount will be charged.

Article 2 – Price Guarantee

The rates stated in the quotation are guaranteed from the date the deposit is received.

In the absence of a confirmed booking secured by payment of the deposit, our rates may be subject to change depending on economic conditions and applicable regulations.

Article 3 – Payment Terms

Our invoices are payable upon receipt. In the event of late payment, late payment charges of 2% per month will apply.

Billing arrangements must be confirmed in writing at least 10 days before the event.

Any expense not included in the agreed arrangements and therefore not covered by the organiser must be paid directly by each participant, in cash or by accepted payment method, before leaving the hotel.

If the participant does not settle the amount at the hotel reception, the corresponding charges will be invoiced to the organising company.

Any individual bill of less than €150 must be paid in full at the time of purchase.

Article 4 – Disputes

In the event of a dispute, jurisdiction shall be assigned to the courts having jurisdiction in the location where the hotel is situated.