Privacy Policy
1. Data Controller
The website www.hoteleuropole.com is operated by:
SAS Europole
29 rue Pierre Sémard
38000 Grenoble – France
Tel.: +33 (0)4 76 49 51 52
SIREN: 429 509 854
SIRET: 429 509 854 00015
Registered with the Grenoble Trade and Companies Register (RCS Grenoble)
SAS Europole is the data controller responsible for the processing of personal data collected through the website.
2. Data Collected
When you use our contact form or contact us with an enquiry, we may collect the information necessary to process your request, including your first name, last name, email address, telephone number and the content of your message.
When you make an online reservation, the data necessary to manage your booking is collected through our booking solution Thaïs.
We only collect the data necessary for the purposes for which it is used.
3. Purposes of Processing
Personal data may be used to:
- respond to your enquiries and messages;
- process and manage your reservations;
- manage and follow up on your stay;
- contact you regarding your enquiry or reservation;
- comply with our legal and regulatory obligations;
- ensure the security and proper functioning of the website and the services provided.
Your data is not used for commercial marketing purposes through newsletters.
4. Legal Basis
Depending on the nature of the processing, your personal data is processed on the basis of the performance of a contract or pre-contractual measures, compliance with our legal obligations, or our legitimate interests where applicable.
5. Service Providers and Data Recipients
Your data may be accessed by authorised personnel within SAS Europole, as well as by certain technical service providers involved in the operation of the website and the services provided.
The Hôtel Europole website is technically developed and managed using solutions provided by SiteMinder.
Online reservations are managed using the Thaïs booking solution:
Thaïs – SARL with a share capital of €5,000
Registered with the Trade and Companies Register (RCS) of Lons-le-Saunier under number 494 261 035.
These service providers may process certain technical or personal data necessary to provide their services, in accordance with applicable data protection regulations.
6. Data Retention
Personal data is retained for as long as necessary to process your enquiry or manage your reservation, and thereafter for the periods required to comply with our legal and regulatory obligations.
Data collected through contact enquiries is retained for a period proportionate to the purpose for which it was collected.
7. Cookies and Trackers
The website www.hoteleuropole.com primarily uses technical elements that are necessary for its operation.
When using the online booking engine, technical cookies or trackers may be used by the Thaïs booking service, in particular to ensure the proper functioning and security of the service.
A protection service against automated use, such as a CAPTCHA, may also be used to secure certain forms or services.
Cookies that are strictly necessary for the operation of a service may be used without prior consent. Cookies or trackers that do not qualify for an exemption are subject to the applicable consent requirements.
8. Your Rights
In accordance with applicable data protection regulations, you have, in particular, the right to access, rectify and erase your personal data, the right to restrict processing and, where applicable, the right to object to processing and the right to data portability.
You may exercise your rights by contacting us:
SAS Europole
29 rue Pierre Sémard
38000 Grenoble – France
Tel.: +33 (0)4 76 49 51 52
Email: direction@hoteleuropole.com
If, after contacting us, you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (CNIL – Commission Nationale de l'Informatique et des Libertés).
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.
10. Updates
This Privacy Policy may be updated from time to time to reflect changes in regulations, technology or the way our website operates.
Last updated: September 2026